Client Intervention Program

Support and informed advice to help address immediate problems or situations.

Agency staff assist adults with a disability and/or seniors to connect with services, address problems and conflicts. This program is funded by the Erie St. Clair Local Health Integration Network. Through our client-centered programs and the promotion of public awareness, we enhance the quality of life for those we serve while empowering them to exercise their rights, freedoms and autonomy. We provide education on various resources and rights available to our clients and help them to solve their problems.

We also provide an elder abuse response program and provide short term advocacy services. Sometimes a person with a disability or a senior does not require or want the ongoing support of an Advocate, yet they require temporary assistance or support. In these cases, our staff will intervene on behalf of a client to assist them in resolving a problem or conflict. The Short Term Advocacy Program staff also assess and provide support to clients in situations of elder abuse. The abuse may be of a financial, physical, sexual, neglect/self neglect or psychological nature. The support may be for the senior experiencing the abuse or for the family members of the abused individual who act as advocates.

Clients in the Short Term Advocacy Program are assigned to a worker during the file review process and the worker will assist the client with completing tasks in order to resolve an immediate situation which blocks social functioning. Such tasks include but are not limited to: housing, accessing services, community referrals, elder abuse, transportation and financial advocacy. We provide a prompt and flexible response to requests for service.

Client Eligibility Criteria

  1. Persons with disabilities who are over the age of eighteen (18) years of age. Disability can include: developmental disability, physical disability or psychiatric disability.
  2. Older adults (seniors) over fifty-five (55) years of age.
  3. The client must demonstrate the need for short-term advocacy services. The client must be able to provide direction to the advocate.
Services offered in French / Les services sont offerts en français

Family Services Windsor-Essex Counselling & Advocacy Centre: 1770 Langlois Ave, Windsor, ON N8X4M5

Phone: 519-966-5010 Email:

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