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Our Team

Family Services Windsor-Essex is led by a hardworking volunteer Board of Directors and a professional and passionate senior leadership team. Together, they bring a breadth and depth of experience in the non-profit, community-building and human services sector, as well as business and finance. FSWE’s Board of Directors is responsible for governance, policies, and overall leadership, and providing counsel on a range of strategic and operational matters.

Senior Leadership

Executive Director

Joyce Zuk
Executive Director


Lauren Bondy
Director of Operations

Ciara Holmes
Director of Counselling and Mental Health

Barb Iacono
Director of Housing and Homelessness

Beth Anne Ternovan
Clinical Supervisor


Ashley Moore
Manager of Human Resources

Mehnaz Rafat
Manager of Community Programs

Monica Robinet
Manager of Counselling Operations

Bryan Rock
Manager of Housing

Karen Smallwood
Manager of FSEAP

Board of Directors


  • Kim Harris, President
  • Michael Cooke, Vice-President
  • Patrick Boulos, Secretary/Treasurer

Directors at Large

  • Karen Farbota
  • Mike Pocock, Past President
  • Dr. Jennifer Out
  • Nadine Manroe-Wakerell