Family Services Windsor-Essex (FSWE) is a non-profit, charitable organization serving Windsor and Essex County. We help people to restore their ability to choose their own place in the world through counselling and individual support services. For organizations of all sizes, we offer Employee Assistance Programs (EAP) and wellness solutions.
What makes us human is the drive to self-determination. When people lose this drive due to injustices such as trauma, poverty, exclusion and discrimination, FSWE provides support to build resiliency and restore people’s ability to choose their own place in the world.
A community where people thrive.
To provide support to build resiliency and restore people’s ability to choose their own place in the world.
Our Value Statements
We deliver excellent customer service:
we provide the highest quality of care to members of the community.
We provide trauma-informed care:
we are aware of how common trauma is for all people.
We are committed to quality:
We strive to do our best at all times
We are inclusive:
We celebrate multiple approaches and points of view.
We employ qualified, competent staff:
Our staff deliver excellent, trauma-informed, high -quality care
We communicate with each other:
We provide services in a coordinated fashion
We respect each other:
We respect each other as colleagues and value each other’s work
We are committed to continuous learning:
We improve as individuals and as an organization by making learning part of our day-to-day work
Our Theory of Change
FSWE has a theory of change because we really care about the difference that makes a difference. Running a human service agency like FSWE means that we need to be really clear about
- Our purpose and why it matters
- The work that we do every day to serve the people we support
- What are the changes in their lives that we’re looking to see
- How do we know that our work is working
A theory of change helps us do that and explains the steps we take and assumptions we believe to achieve the impact that we want to see in the world.
- We believe in everyone’s drive to self-determination
- We believe in supporting people to build their resiliency
- We believe in helping restore people’s ability to choose their own place in the world
What we do
- Qualified counsellors help people grow and develop, through walk-ins, appointments and groups.
- Client-centered support services provide strategies to help people live independently
- A complete range of financial services to help budget, manage debt and develop financial literacy
What we hope to achieve
- People are valued and included
- People’s basic needs are met
- People are mentally well
- Windsor-Essex is a better place to live
- People will find their purpose
- Increased resiliency
- Enhanced individual capacity and a stronger community
Family Services Windsor-Essex is an amalgamated corporation of Family Service Windsor-Essex County and Citizen Advocacy Windsor-Essex.
Family Service Windsor-Essex County was established in 1951, as an agency offering counselling services to individuals, couples and families. The agency was one of the first organizations to be funded by United Way/Centraide Windsor-Essex County.
Citizen Advocacy Windsor-Essex was established in 1975 as an organization to assist adults with a developmental disability to live full lives in the community.
In 2012, these agencies voluntarily decided to amalgamate to form FSWE. The newly amalgamated corporation became a not-for-profit Ontario corporation with charitable status.
In 2014, FSWE purchased office space at 1770 Langlois. The building’s size presented an opportunity for FSWE to invite community agencies to co-locate and share office space. In searching for partner agencies with similar values and complimentary services, the idea to develop a “community hub” evolved.
The Langlois Community Hub was created in the fall of 2014 to bring together complementary but previously separated services, professions and organizations across the health, mental health, legal and financial sectors. The creation of the “Hub” was a voluntary decision by the five agencies and their respective Boards of Directors to take advantage of the opportunities for greater service collaboration and cooperation, resource sharing, cross-program referral and streamlined access to services for maximized client outcomes.
The purpose of the Langlois Community Hub is to have a “one-stop” centre that will enhance the connectivity, alignment and collaboration between different sectors to better serve people.
Community Hub Partners include: Sexual Assault Crisis Centre, Windsor-Essex Bilingual Legal Clinic, Family Services Windsor-Essex and Windsor Pride Community.
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Partially funded by the Government of Ontario