Client Rights and Responsibilities

Each client of Family Services Windsor-Essex has the following rights and responsibilities:

Rights

To be treated honestly, with respect and dignity, and without discrimination, always.
To receive services in a professional manner from qualified personnel.
To receive information about the Agency’s fee schedule at the start of service.
To have their personal information kept private (except in cases where the law requires its release).
To a safe and secure service environment.
To raise issues of concern about the agency, services rendered, or experience,
To be made aware of all significant policies and procedures related to the service they receive from Family Services Windsor-Essex.
To give informed consent for all services they receive.
To know the contents of their case file(s) and to add to the record to correct inaccuracies.
To have access to services regardless of their ability to pay.
To have the right to be actively involved in developing and modifying their treatment plan.

To participate to their fullest potential in the services provided.
To be honest and committed to change.
To provide feedback about their progress or any concerns regarding the treatment process.
To treat all staff, interns, other clients, and property with respect.
To attend as scheduled and to provide sufficient notice should they be unable to attend a meeting.
To pay any fees for service as due.
To hold in confidence any information they learn regarding other individuals while at Family Services Windsor-Essex.

Clients are informed of their rights and responsibilities, including their right to privacy, accessible services and making a complaint.

Last Updated: January 1, 2026