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Everyone needs support at some time in their life.  Our qualified counsellors can help you work through your concerns, develop new coping skills and build self-resiliency to help you move forward through whatever your stage of life. Our counsellors use several therapeutic interventions with a recognition of the goals and values of each person we have the privilege of serving, including an emphasis on growth and development and assisting people with situational change.

We offer individual, couples and family (including children’s and youth) counselling services in such areas as marriage, addiction, depression, anxiety, sexuality, separation, divorce, parenting, trauma, self-esteem and emotional regulation and overall wellness. Family Services Windsor-Essex offers our services at locations across Windsor and Essex County. Our counselling fees are affordable as we are committed to ensuring that no one is turned away due to their inability to pay (see below for more on fees).

Family Services Windsor-Essex is a place where human rights are respected and where the 2SLGBTQIA+ community are welcomed and supported. Professional counselling services available for the 2SLGBTQIA+ community.  Family Services Windsor-Essex offers compassionate and non-judgmental support for individuals, their partners, family members and caregivers.

If you need to talk, we are here to help. Contact us today:  1-888-933-1831.

Talking with a Counselor can help You:

  • Reduce feelings of sadness, anger, fear, anxiety
  • Learn new coping skills to manage your issues
  • Get life coaching to better handle various stages of your life
  • Know that you have professional support
  • Connect you with other services, as needed

Professional Counselling When You Need It:

  • Available for individuals, couples, families, teens and children
  • Walk-in, Appointments and Group Counselling available
  • Short or long-term support based on your needs
  • Referral to other Community Agencies, when needed

Counselling works best if You:

  • Are open and honest with your counselor
  • Trust that talking about your feelings and thoughts is important
  • Understand that change takes time and effort from you
  • Are ready to follow through on decisions made
    by you during counselling
  • Come on time for appointments and be ready
    to work with your Counselor

Our Qualified Counselors:

  • Focus on your growth and development
  • Facilitate your overall well-being and resilience
  • Have a broad range of clinical expertise and real-life experience
  • Can support you to work on a wide range of issues
  • Are Members of the Ontario College of Social Workers and Social Service Workers with at minimum a University Master’s degree

How does it work?

Our Qualified Counselor will:

  • Meet privately with you and talk about your issues
  • Help you decide what issues to work on together
  • Discuss your challenges and opportunities
  • Help you decide on action steps to move forward in your life
  • Connect you with other Community Agencies, as needed
  • Support you while you take your first steps
  • Help you deal with any new issues that may arise
  • Help you cope with changes in your life

Young smiling woman interacting with a counselor

Fees for Counselling Services?

Our Counselling Program is committed to ensuring that no one is turned away due to their inability to pay for service.

Affordable counselling fees are determined through a sliding scale that is based on household income, family size and ability to pay.

Counselling services may be free to you if:

  • You are covered by your workplace Employee Assistance Program, 
  • You are covered by a health care benefit package, or
  • You qualify for a financial subsidy (100% subsidies are widely available for people unable to pay)

Regular counselling fees range from:

  • Free to $20 for Group Counselling Sessions
  • Free to $95 for Walk-in Counselling Clinic or Scheduled Counselling Appointments

Visa, Mastercard, Cash and Debit are accepted.


Choose the type of counselling service that works best for you:

Walk-In Wellness Group Counselling Sessions

Our Walk-In Wellness Group Counselling Sessions help when You:

  • Are not sure where else to go for help
  • Are looking for counselling support today
  • Are looking for FREE counselling support

You will leave Walk-In Wellness Group Counselling Sessions with:

  • Up-to-date, research based information
  • Tools and techniques to handle daily challenges
  • Information about other counselling supports available


Join one of our Walk-in Wellness Group Sessions, which occur weekly at various times, days and locations across Windsor and Essex County.

The Walk-In Wellness Group Sessions are designed to help adults (18 yrs and older) manage their daily lives.

Providing tools and techniques that people can learn, practice and implement to respond to daily challenges and deal with past and/or current issues. Walk-In Wellness Groups can be beneficial before starting individual counselling session and/or after individual counselling sessions as a refresher. Note:  Sessions are in English only at this time.

Topics covered:  Anxiety, Stress; Depression, Anger, Sadness, Communications, Boundaries, Sense of Self and Relationship worries. 

Each session is 90 minutes in length.  Sessions are held on a continuous 4-week cycle rotation, so people can join any session.  Please come 10 minutes prior to meeting start time.

Hours and Locations


Family Services – Main Office
1770 Langlois Ave Windsor

Monday 5:30 to 7:00 pm
Wednesday 2:00 to 3:30 pm
Thursday 10:00-11:30 am

*Group Topics and Dates


Harrow Health Centre
1480 Erie Rd S Harrow

Monday 5:00 to 6:30 pm

Offered during alternating months.

Contact (519) 738-2000 for current schedule


Walk-In Wellness Counselling Clinics

Our Walk-In Counselling helps when You:

  • Are not sure where else to go for help
  • Need to see a counselor quickly
  • Looking for individual, couples and family counselling support
  • Want counselling support near your home or work
  • Want to learn about support and services available
    in Windsor and Essex County

You will leave Walk-In Counselling with:

  • First steps to manage your issues
  • Professional support to handle your problems
  • Referral to another counselling appointment, if needed
  • Referral to other services, if needed

Talk with a Qualified Counselor without a scheduled appointment. We offer immediate access to counselling services throughout Windsor and Essex County through our Walk-In Counselling Clinics. Openings on a first-come first-serve basis.

Hours and Locations


Family Services – Main Office
1770 Langlois Ave Windsor

Tuesday 12 to 8 pm
Friday 9 am to 5 pm


Harrow Health Centre
1480 Erie Rd S Harrow

Tuesday 3 to 7:30 pm


Erie Shores Health Care Centre
194 Talbot St W Leamington

Monday 10 am to 4pm
(Closed on Holidays)


Counselling Appointments

Our Counselling Appointments help when You:

  • Want to book time to talk privately with a Counselor
  • Want ongoing Counselling Support from the same Counselor
  • Need Counselling Support near your home or work
  • Want to learn about support and services available in Windsor and Essex County

You will leave the Counselling Appointment with:

  • Action Plans and next steps to manage your issues
  • Professional Support to manage your issues
  • Additional Counselling Appointments, if needed
  • Referral to other Services, if needed


Book an appointment to talk with a Qualified Counselor. We offer scheduled counselling appointment times throughout Windsor and Essex County. Evening and Saturday appointments are also available.

Hours and Locations


Family Services – Main Office
1770 Langlois Ave Windsor


Amherstburg Community Services
179 Victoria St S Amherstburg


Lakeshore Community Nurse Practitioner Led Clinic
330 Notre Dame St Belle River


South Essex Community Council
215 Talbot St E. Leamington

Group Counselling Programs

Work through issues as part of a group

  • Share your feelings and experiences in a safe place
  • Realize you are not alone, that others have similar issues

Learn how thoughts, feelings and
moods affect your life

  • Become more aware of your own thoughts, feelings, moods and needs
  • Begin to recognize the effect of these on your daily life

Learn Healthier Thinking and Actions

  • Learn new skills to manage your issues and concerns
  • Practice Mindfulness and Coping Exercises
  • Develop Self-Care Habits for Personal Well-being

Gain Confidence to take action
between group counselling sessions

  • Try out what you learn
  • Build on your progress and deal with setbacks


Group Counselling:

  • Small Groups (8-12 participants), led by our Qualified Counselors
  • Available to adults (18 years and older)
  • One to two hour sessions for six weeks, unless otherwise noted
  • Held in a safe, private and comfortable location
  • In the first week, you will
    • Learn about the group’s outline, participation guidelines and confidentiality
    • Decide with the Counselor if the group is right for you


Contact us to find out when groups are scheduled, which sessions allow walk-in participation and which sessions have registration requirements.

Our Group Counselling Programs use relevant and evidenced-based therapeutic formats to promote personal awareness and growth.  Our group programs provide training to help you make substantial changes in your life towards your desired outcomes.  We offer both treatment and psycho-educational groups. See below for current group outlines.

Current Group Counselling Programs

Wellness Drop-in Program

Join one of our ongoing Group Wellness Counselling Sessions.  Learn coping skills to manage daily challenges and deal with current or past issues. Topics covered:  Sense of Self; Boundaries and Communication; Anxiety and Stress; Depression and Anger. Psycho-educational methodology.

The Wellness Drop-in Program consists of 90 minute group counselling sessions offered on an ongoing 4-week rotation cycle.  Join anytime.

Stress Busting Through Mindfulness

Improve your overall well-being by learning about stress and practicing mindfulness meditation techniques. Participants will learn the 7 conditions necessary to properly practice mindfulness. Participants will leave with 6 mindfulness meditation skills and become more resilient in their daily life. Psycho-educational methodology

Learning to Manage Your Anxiety

Learn how anxiety works in three key areas (thoughts, feelings and behaviours). Learn to control your anxiety so it does not control you.  We will teach you practical strategies and relaxation techniques to effectively cope with and reduce anxiety. Therapeutic (treatment) methodology.

Effective Coping for Depression

Learn how depression affects us, including the contributors to depression (thoughts, feelings and behaviours). We will teach you coping and mindfulness skills; help you build positive behaviours; and develop self-care strategies to manage depression, improve overall mood and support your well-being. Therapeutic (treatment) methodology.


What is Neurofeedback (NFB)?

Neurofeedback is a tool that can use your brain’s natural electrical activity to help it function more effectively.  Your brainwaves are observed in action and your brain is rewarded for changing its own activity to more desirable patterns.  Like many of your organs, your brain is “self-regulating” and neurofeedback can help train your brain to better self-regulate to improve your brain function.  Your improved brain function can result in a reduction in your symptoms which in turn leads to improved health and well-being.


How does Neurofeedback work?

Trained therapists use sensors to monitor your brainwaves and a specialized computer program to send feedback to you through a series of ‘tones’ when your brainwaves are functioning within an optimal range.  The stimuli (tones) only occur when your brainwaves are functioning within that optimal range. This acts as a reward for your brain. When your brainwaves fire at a rate that is not optimal, you will not hear a tone. This tells your brain that something is out of balance and encourages it to “figure out” how to return to an optimal range to be rewarded again by the stimuli. Over the course of a neurofeedback training program, your brain learns from this feedback through practice and repetition. Due to your brain’s “neuroplasticity” (ability to create new pathways), this can promote lasting functional changes within your brain activity. Your brain can learn to consistently operate within an optimal range, even outside of your training sessions, which in turns helps to alleviate your accompanying symptoms.


Why does Neurofeedback work?

Your brain is amazingly adaptable, also known as “neuroplasticity”. It is capable of making adjustments to improve its own performance if given cues about what to change. When the brain is regulating itself well and is alert and attentive, brainwaves show particular patterns. Through neurofeedback, we challenge your brain to maintain this new optimal state of functioning. Gradually, after 20 or so training sessions, your brain learns to retain this skill and remain at optimal state for longer periods of time.


What results can I expect?

Everyone’s brain (and the brainwaves they produce) are unique, therefore the results will vary from person to person.  That said, someone whose brain is consistently operating in an optimal state usually means they are:

  • more present and focused
  • calmer and more patient
  • less reactive or irritable
  • better able to handle arising issues
  • less symptomatic


Man sitting down with a red sensor cap on his head for a Brain Mapping Session

Brain Mapping Session

Brain Training Session - Brain Waves

Brain Training Session – Brain Waves

What is the Neurofeedback process at Family Services Windsor-Essex?

Step 1:    Initial Assessment including Clinical Interview(s) and a Brain-Mapping Session

Step 2:    Brain Training Sessions (1-2 sessions/week for approx. 20-25 sessions)

Step 3:    Re-mapping Session, review and personalized plan for post-treatment success


How does NFB help people experiencing Post-Traumatic Stress Disorder (PTSD)?

Post-traumatic stress disorder (PTSD) develops in some people who have experienced a trauma, or a series of traumatic events. In PTSD, the brain remains in a state of hyperarousal causing a range of negative symptoms. “Patients need help to change the habitual brain patterns created by trauma and its aftermath”, Sebern F. Fisher, Neurofeedback in the Treatment of Developmental Trauma:  Calming the Fear-Drive Brain (New York, Norton, 2014).

Neurofeedback can help to facilitate this change within a relatively short period of time. “I had never come across a treatment that could produce such a dramatic change in mental functioning in so brief a period of time”, Bessel Van Der Kolk, M.D. The Body Keeps The Score (New York, Penguin Books, 2014)

The success in treating PTSD with neurofeedback is supported through extensive clinical research. However, it is still considered an experimental treatment.  See PTSD Overview for more general PTSD information. See Neurofeedback FAQs for more information on neurofeedback and treating PTSD.


Man sitting in chair with a few sensors attached to his head facing a computer for Brain Training Session

Brain Training Session

Am I a good candidate for Neurofeedback?

Brain training is a matter of intention, attitude and commitment.

Good candidates for NFB have the following in common:

Are ready and interested in trying neurofeedback

Can commit to regular sessions for a given period of time

Are willing to provide feedback to their NFB therapist via progress tracking system

Continue to follow their doctor’s instructions, including taking prescribed medicines

Good candidates also:

Are committed to general health and well-being, such as good sleeping habits, balanced diet, exercise, etc.

Are not taking non-prescription drugs, illicit drugs, or abusing alcohol, etc.

Are able to abstain from caffeine, alcohol, non-prescribed drugs 24 hours prior to their brain training session

Do not have untreated thyroid problems

Candidates must be adults (18 years and older) and have a diagnosis of Post-Traumatic Stress Disorder (PTSD) from their Primary Care Physician, Psychiatrist or Psychologist.

Click here for a copy of the Qualifying Questionnaire for Neurofeedback Candidates.


What are the fees for treatment and coverage options?

The fee for a neurofeedback session is $75.  You may be covered for neurofeedback sessions through your workplace benefit plan, an EAP/EFAP plan and/or other insurance plans.

BCIA Board Certified In Neurofeedback Seal


Family Services Windsor-Essex NFB Therapists are certified by the Biofeedback Certification International Alliance. To get the most out of neurofeedback, it is important to ensure you are being guided by a competent, accredited professional through a reputable agency.

Click on links for more information on BCIA Certification  Neurofeedback FAQs, Qualifying Questionnaire for NFB Candidates and PTSD Overview.


Looking for other counselling options?

Call 519-258-0247 or go to 211 for more information on local services.

Call 1-888-933-1831