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We are closed on Saturday, May 18th and Monday, May 20th for Victoria Day

FSWE’s Media Room

Welcome to Family Services Windsor-Essex’s (FSWE) virtual Media Room!

Click on the links below to jump to a specific section:

Our Mission and Our Story

At FSWE, we believe that what makes us human is the drive to self-determination. When people lose this drive due to injustices such as trauma, poverty, exclusion and discrimination, FSWE provides support to build resiliency and restore people’s ability to choose their own place in the world.

For us, that means that through our counselling and individual support services, we are focused on:

  • Helping people become mentally well
  • Helping people meet their basic needs
  • Helping people feel valued and included
  • Making Windsor-Essex a better place to live

Family Services Windsor-Essex (FSWE) was established in 2012 following the amalgamation of two charitable agencies, Family Service Windsor-Essex County and Citizen Advocacy Windsor-Essex.

Family Service Windsor-Essex County was established in 1951, as an agency offering counselling services to individuals, couples and families.  The agency was one of the first organizations to be funded by United Way/Centraide Windsor-Essex County.

Citizen Advocacy Windsor-Essex was established in 1975 as an organization to assist adults with a developmental disability to live full lives in the community.

FSWE is a registered charity. Our registration number is 130364102 RR 0001.

Our Branding and Logos

Download a copy of our Branding Guidelines.

For our logos, select the format that best suits your need. Please do not modify the logo (other than resizing).

If you have any questions, please e-mail us at [email protected]

JPG: Can be imported into Microsoft Word or PowerPoint.

  • English: Download .jpg format in colour, black and greyscale (zip file)
  • French:

EPS: The best choice for high resolution printing. Suggested for use in applications such as Illustrator, Photoshop and Quark.

  • English: download .eps format in colour, black, greyscale and white (zip file)

PNG: Alternative to JPG. Can be imported into Microsoft Word or PowerPoint.

  • English: Download .png format in colour, black, greyscale and white (zip file)

Logo examples

Our Management Team

Executive Director

  • Joyce Zuk


  • Lauren Bondy, Operations


  • Ciara Holmes, Counselling
  • Allison Prieur, Quality Assurance and Training
  • Beth Anne Ternovan, Counselling and EAP
  • Barb Iacono, Housing Program
  • Mehnaz Rafat, Community Programs
  • Judy Lund, Operations
  • Paulina Gillet, Community Partnerships

Recent Milestones

  • 2022: Highest-ever counselling sessions delivered (15,500 sessions) and supporting those access permanent housing (100 people)
  • 2021: FSWE builds 6 room housing unit for 10 at-risk youth
  • 2018: Inaugural Professional Speaker Series, an annual event to bring renowned professional training for mental health clinicians in Windsor-Essex County
  • 2015: Windsor-Essex Housing Connections (WEHC) launched to help end homelessness in Windsor-Essex
  • 2014: FSWE purchases office space at 1770 Langlois and creates the Langlois Community Hub
  • 2012: FSWE and Citizen Advocacy amalgamate
  • 2010: Family Service Windsor-Essex County introduces first “walk-in” counselling services to Windsor-Essex.
  • 1951: Family Service Windsor-Essex County opens its doors.

FSWE in the News

We are always honoured to have our stories captured by journalists. Here are stories in the last few years that we are proud of and highlight our work. All images have been reproduced here from their original online articles and are copyrighted by their respective news outlets.

Awards and Recognition

FSWE is proud to have received and be recognized for the following:

  • Accredited by the Canadian Centre for Accreditation (continuously since 1998; most recently designation in 2020).
  • Finalist in the 2020 Business Excellence Awards “Pillar of our Community” category.
  • Recipient of the 2019 Gord Smith Healthy Workplace Platinum Award for our commitment to workplace wellness
  • Certified as a Living Wage Employer in 2017

Media Releases

Below is a curated list of recent media releases:

Contact Information

To schedule an interview with any of our staff, please reach out to:

Jason Marin
Communications Specialist
jmarin [at] fswe [dot] ca