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Online Privacy and Data Collection

FSWE is committed to protecting personal information by following responsible information-handling practices in keeping with privacy laws.

Data Collection

Family Services Windsor-Essex (FSWE) may collect and process certain data when you visit our website. This data includes information such as your IP address, device information, browser type, and browsing behavior. We use Google Analytics to collect this data to help us understand our website’s performance and improve your online experience. In addition, we may use tracking pixels or similar technologies to collect data for advertising purposes.

Data for Advertising 

FSWE may use data collected for advertising purposes on platforms like Google, Meta Inc. (including Facebook and Instagram), LinkedIn, and X. This data allows us to tailor our advertising efforts to reach individuals who may have an interest in our services. We do not disclose personally identifiable information to these platforms without your explicit consent.

Use of Cookies

FSWE uses cookies (cookies are small text files placed on your computer) to collect data and analyze your website usage. These cookies also enable us to track conversions for our advertising campaigns on various platforms, as well as help us keep track of how many people visit our website and how frequently each page is visited. You can disable cookies through your browser settings, but please note that doing so may impact your experience on our website and the effectiveness of our ads. 

Data Sharing 

FSWE will not share your personal data with any third parties without your explicit consent. We use your data solely to improve our services and tailor the content you see on our website. 

Data Handling

The handling, retention, and destruction of users’ information complies with Ontario data protection laws. FSWE retains user information for as long as it is necessary to provide services but will destroy the information when it is no longer needed or when requested by the user.

Online forms

We collect personal data when you complete an online form related to receiving services from FSWE. We may also request personal information required to satisfy legal, government, or regulatory obligations.

Email list subscriptions and Commercial Electronic Messages (CEM)

When you subscribe to an e-mail list from FSWE, you need to supply your name and an e-mail address. FSWE will not disclose, share or sell this information to any other mailing list subscriber, organization, website, or other third party. If you do not wish to continue receiving e-mails from FSWE, you may opt out by unsubscribing from the e-mail list through an unsubscribe link provided in all e-mail list messages.  This is in accordance with Canada’s Anti-Spam Legislation (CASL). FSWE will always include the agency’s name, mailing address, and website in all e-mail list messages.

Links on our website

Our website provides links to other websites. FSWE assumes no responsibility for the information practices of sites you are able to access through our site. We encourage visitors to review each site’s privacy policy before disclosing any personally identifiable information.

Security Measures 

FSWE takes your data security seriously and implements industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. 

Your Rights

You have the right to access, update, or delete the personal information we hold about you. If you would like to exercise these rights or have any concerns about your data privacy, please contact us through the information provided below. 

Contact Us 

If you have any questions or concerns about this Privacy Policy, please reach out to the Access and Privacy officer at [email protected] or by phone or by coming in the office.