Through our Hoarding Response Service, we can help people deal with the clutter in their home and de-clutter to create an organized, safe and healthy place to live. Hoarding is a complex disorder with three key areas of concern:
- Collecting too many possessions and having difficulty getting rid of them
- Living areas cannot be used for their intended purposes
- Significant stress is experienced due to too many possessions
People cannot always recognize when their personal clutter has become a hoarding issue. If you suspect that you or someone you know may have a hoarding issue, please contact us at 1-888-933-1831. We can work with people to organize and manage their home and possessions, while dealing with underlying issues of hoarding.
Resources
Attached are some *Hoarding Information Documents that may be helpful:
*Materials developed through funding from a Government of Canada New Horizon’s Grant.

How does it work?
Meet with our Hoarding Response Worker
- Learn about clutter and hoarding
- Figure out why there are too many belongings
- Review health and safety issues in the home
- Develop a plan to get rid of unneeded items
- Connect to cleaning services, as needed
- Teach how to avoid having too many items in the future
- Plan for a healthy and organized home
Receive Professional Support
- Counselling and problem solving support for people throughout the process
- Connecting people to other agencies to support them in an organized and healthy home
- Helping people to move forward in their life
Eligibility Criteria
Open to individuals who are:
- Receiving Social Assistance,
- Living in Subsidized Housing, or
- Facing eviction or becoming homeless because of hoarding
Referrals: Referrals are not required, but are welcomed from family, friends, advocates and agencies.
Voluntary: This is a voluntary program. Clients can withdraw from the program at any time.
Fonctionnement des services de soutien
Les membres de notre personnel de soutien professionnel :
- rencontreront les personnes en privé pour parler de leurs problèmes;
- choisiront quels seront les problèmes à travailler ensemble;
- fourniront des conseils, des services d’intervention et du soutien professionnel pour gérer les préoccupations;
- mettront les individus en contact avec d’autres organismes communautaires, au besoin;
- aideront à gérer toute nouvelle épreuve qui peut faire surface;
- aideront les gens à faire face aux changements dans leur vie.
Les membres de notre personnel de soutien professionnel :
- peuvent apporter du soutien au gens dans leur travail sur plusieurs questions;
- concentrent leurs efforts sur la croissance, le développement personnel et l’autonomie;
- favorisent le bien-être général et la résilience globale;
- possèdent un large éventail de compétences cliniques et d’expériences pratiques.
Quel est le coût?
La plupart de nos services de soutien sont gratuits, à moins d’indication contraire pour un programme en particulier. Les dons pour les services de soutien sont grandement appréciés. Ces dons nous aident à continuer le travail important que nous faisons dans la région. Faites un don à nos services de soutien dès aujourd’hui.