Location for Income Tax Drop-Off Service:
1770 Langlois Avenue
We can complete and file Income Tax Returns for individuals and couples with simple tax situations and a modest income (as outlined below under Eligibility Criteria).
For 2024, there are three ways that we can handle your Income Tax Return, either by
- dropping off your completed paperwork,
- face to face appointments or
- telephone appointments.
Please read and select which method will work best for you.
How does it work?
Option 1
Drop Off Income Tax Returns
- Print the 2023 Income Tax Authorization Forms (3 pages).
- Blank forms may be picked up at 1770 Langlois Ave.
- Complete and Sign all 3 pages of the Authorization Forms
(for each person who is getting their taxes done) and return completed forms to 1770 Langlois. - Mail all completed signed documents and tax slips to 1770 Langlois, Windsor ON N8X 4M5.
- FSWE will review to ensure packages are complete and signed
(taxes will NOT be completed unless all paperwork is attached and signed). - All documents will be ready for you to pick up 1 month after you have dropped them off.
- You will get a Notice of Assessment directly from the Canada Revenue Agency.
- It is your responsibility to save your documents as required by the Canada Revenue Agency.
Option 2
Face to face appointments
- Face to face appointments are available on Mondays at 1770 Langlois Ave. from 10:30 am to 4:00 pm. .
- Call FSWE at 1-888-933-1831 or 519-966-5010 and ask to schedule an appointment.
- Have all of your documents ready for the appointment. (T4 or T5, rent receipt or property tax receipt)
Option 3
Telephone appointments
- Have all tax documents ready.
- Call FSWE at 1-888-933-1831 (extension 1234) or 519-966-5010 (extension 1234), and ask for the Income Tax Program.
- Provide your name and phone number to the staff member in the Income Tax Program.
- A Tax Volunteer will call you from a Private Number within 48 hours, please pick up the phone from the private number.
- On that call, the volunteer will take all of your information over the phone to complete your income tax return.
- You will be given a confirmation number when your taxes have been filed.
- You will get a Notice of Assessment directly from the Canada Revenue Agency.
- It is your responsibility to get a Notice of Assessment directly from the Canada Revenue Agency.
Our Tax Completion Service
- Our service is available year-round by appointment or dropping off the information
- We will prepare and electronically file the tax return
- The Notice of Assessment will be sent by the Canada Revenue Agency directly to the applicant
- All original documents will be ready for you to pick up 1 month after you have dropped them off. Documents not picked up by December 31, 2024, will be destroyed.
Our Income Tax Completion Service uses:
- Canada Revenue Agency trained and approved volunteers
- Canada Revenue Agency income tax return software
- Computerized electronic returns
Government of Canada – Telephone Information Numbers
| Individual Tax Enquiries – CRA (Canada Revenue Agency) | 1-800-959-8281 |
| Tax Information Phone Service (TIPS) (automated line) | 1-800-267-6999 |
| Social Insurance Number Information | 1-866-274-6627 |
| Canada Pension Plan, Old Age Security and Guaranteed Income Supplement | 1-800-277-9914 |
| Canada Child Benefit | 1-800-387-1193 |
| GST/HST Rebate | 1-800-387-1193 |
Eligibility Criteria
You may be eligible for help at a free tax clinic if you have a modest income and a simple tax situation.
Modest income
In general, you have a modest income if based on your family size, your total family income is less than the amount shown in the chart below.
Chart: Suggested Income Levels
| Family size | Total family income |
|---|---|
| 1 person | $35,000 |
| 2 persons | $45,000 |
| 3 persons | $47,500 |
| 4 persons | $50,000 |
| 5 persons | $52,500 |
| more than 5 persons | $52,500 plus $2,500 for each additional person |
Simple tax situation
In general, your tax situation is simple if you have no income or if your income comes from these sources:
- employment
- pension
- benefits such as Canada Pension Plan, Old Age Security, disability, employment insurance, social assistance
- registered retirement savings plans (RRSPs)
- support payments
- scholarships, fellowships, bursaries or grants
- interest (under $1,000)
Your tax situation is not simple if you:
- are self-employed or have employment expenses
- have business or rental income and expenses
- have capital gains or losses
- filed for bankruptcy
- are completing a tax return for a deceased person
Please contact us to find out more about qualifications.
Referrals: No referral required for this service.