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We are closed on Saturday, May 18th and Monday, May 20th for Victoria Day

Income Tax Completion Service

Location for Income Tax Drop-Off Service:

1770 Langlois Avenue

We can complete and file Income Tax Returns for individuals and couples with simple tax situations and a modest income (as outlined below under Eligibility Criteria).

For 2024, there are three ways that we can handle your Income Tax Return, either by

  • dropping off your completed paperwork,
  • face to face appointments or
  • telephone appointments. 

Please read and select which method will work best for you.

How does it work?

Option 1
Drop Off Income Tax Returns

  1. Print the 2023 Income Tax Authorization Forms (3 pages). 
  2. Blank forms may be picked up at 1770 Langlois Ave.
  3. Complete and Sign all 3 pages of the Authorization Forms 
    (for each person who is getting their taxes done) and return completed forms to 1770 Langlois.
  4. Mail all completed signed documents and tax slips to 1770 Langlois, Windsor ON  N8X 4M5.
  5. FSWE will review to ensure packages are complete and signed 
    (taxes will NOT be completed unless all paperwork is attached and signed).
  6. All documents will be ready for you to pick up 1 month after you have dropped them off.
  7. You will get a Notice of Assessment directly from the Canada Revenue Agency.
  8. It is your responsibility to save your documents as required by the Canada Revenue Agency.

Option 2
Face to face appointments

  1. Face to face appointments are available on Mondays at 1770 Langlois Ave. from 10:30 am to 4:00 pm. .
  2. Call FSWE at 1-888-933-1831 or 519-966-5010 and ask to schedule an appointment.
  3. Have all of your documents ready for the appointment.  (T4 or T5, rent receipt or property tax receipt)

Option 3
Telephone appointments

  1. Have all tax documents ready.
  2. Call FSWE at 1-888-933-1831 (extension 1234) or 519-966-5010 (extension 1234)and ask for the Income Tax Program.
  3. Provide your name and phone number to the staff member in the Income Tax Program.
  4. A Tax Volunteer will call you from a Private Number within 48 hours, please pick up the phone from the private number.
  5. On that call, the volunteer will take all of your information over the phone to complete your income tax return.
  6. You will be given a confirmation number when your taxes have been filed.
  7. You will get a Notice of Assessment directly from the Canada Revenue Agency.
  8. It is your responsibility to get a Notice of Assessment directly from the Canada Revenue Agency.

Our Tax Completion Service

  • Our service is available year-round by appointment or dropping off the information
  • We will prepare and electronically file the tax return
  • The Notice of Assessment will be sent by the Canada Revenue Agency directly to the applicant
  • All original documents will be ready for you to pick up 1 month after you have dropped them off. Documents not picked up by December 31, 2024, will be destroyed.

Our Income Tax Completion Service uses:

  • Canada Revenue Agency trained and approved volunteers
  • Canada Revenue Agency income tax return software
  • Computerized electronic returns
An Asian family sitting in their living room with a man at a desk using a calculator

Government of Canada – Telephone Information Numbers

Individual Tax Enquiries – CRA (Canada Revenue Agency) 1-800-959-8281
Tax Information Phone Service (TIPS) (automated line) 1-800-267-6999
Social Insurance Number Information 1-866-274-6627
Canada Pension Plan, Old Age Security and Guaranteed Income Supplement 1-800-277-9914
Canada Child Benefit 1-800-387-1193
GST/HST Rebate 1-800-387-1193

Eligibility Criteria

You may be eligible for help at a free tax clinic if you have a modest income and a simple tax situation.

Modest income

In general, you have a modest income if based on your family size, your total family income is less than the amount shown in the chart below.

Chart: Suggested Income Levels

Family size Total family income
1 person $35,000
2 persons $45,000
3 persons $47,500
4 persons $50,000
5 persons $52,500
more than 5 persons $52,500 plus $2,500 for each additional person

Simple tax situation

In general, your tax situation is simple if you have no income or if your income comes from these sources:

  • employment
  • pension
  • benefits such as Canada Pension Plan, Old Age Security, disability, employment insurance, social assistance
  • registered retirement savings plans (RRSPs)
  • support payments
  • scholarships, fellowships, bursaries or grants
  • interest (under $1,000)

Your tax situation is not simple if you:

  • are self-employed or have employment expenses
  • have business or rental income and expenses
  • have capital gains or losses
  • filed for bankruptcy
  • are completing a tax return for a deceased person

Please contact us to find out more about qualifications.

Referrals: No referral required for this service.

Interested in this program?
Contact us today.